Last updated: March 2026

Overview

GovtJobs.in (https://www.govtjobs.in) is a digital exam preparation platform owned and operated by GRO TECHNOLOGIES, Sambalpur, Odisha, India. We provide online practice exams, mock tests, and study materials. Since our products are entirely digital and instant access is granted upon purchase, our refund and cancellation terms are outlined below.

All online payments on GovtJobs.in are processed securely through PhonePe and authorized Indian payment aggregators via WooCommerce. By purchasing a subscription or test package on our platform, you agree to these terms.

Refund Eligibility & Conditions

Refund Eligibility (Within 7 Days of Purchase)

You may request a refund within 7 days of your purchase date, strictly subject to the following condition:

  • Mock Test Attempt Limit: You have attempted not more than 1 full mock test on the platform since purchasing the plan. There is no refund if more than 1 full mock test has been attempted.
  • Your account has not been flagged for fair usage violations or credential sharing.
  • The refund request is submitted via email from your registered email address along with the order details.

Non-Refundable Circumstances

No refund will be issued under any of the following circumstances:

  • If more than 1 full mock test has been attempted on the platform.
  • If more than 7 days have passed from the date of purchase.
  • If your account has been suspended or terminated due to a violation of our Terms of Service or Fair Usage Policy.
  • Purchases made using promotional discount coupons, special offers, or combo bundle sales.
  • Plans that have already expired or subscriptions that have completed their term.
  • Free trial or complimentary promotional access.

Failed Transactions & Duplicate Payments

In case of duplicate charges or if an amount has been debited from your bank account/UPI without the subscription being activated due to a technical glitch, please contact us immediately. Once verified with the payment gateway (PhonePe), the duplicate payment will be automatically refunded in full to your original payment source.

How to Request a Refund

  1. Send an email to hello@govtjobs.in with the subject line: “Refund Request — [Your Name] — Order #[Order Number]”.
  2. Include your registered email address, order number, transaction date, and reason for the refund request.
  3. Our support team will acknowledge and review your request within 24–48 hours.

Refund Processing & Timelines

  • Once approved, refunds are credited directly to your original payment method (UPI, debit/credit card, or net banking) via PhonePe / the payment gateway.
  • Approved refunds will be processed and typically reflect in your account within 5 to 7 business days, depending on your bank’s clearance cycles.
  • If you have not received an approved refund after 7 business days, please contact your bank first and then notify us at hello@govtjobs.in.

Subscription Cancellation

  • You can cancel recurring subscriptions or renewal requests at any time from your account dashboard.
  • Cancellation stops any future renewals. Access to the purchased materials continues until the end of the active billing period.

Governing Law & Dispute Jurisdiction

All refund and cancellation requests, disputes, or claims relating to payments and services provided by GRO TECHNOLOGIES on GovtJobs.in shall be governed by the laws of India and subject to the exclusive jurisdiction of the competent courts in Sambalpur, Odisha, India.

Customer Support Contact

For any refund, billing, or transaction inquiries, please contact our support team:

  • Operating Entity: GRO TECHNOLOGIES
  • Support & Grievance Contact: Ms. Tanima
  • Registered Address: Sambalpur, Odisha, 768004, India
  • Email: hello@govtjobs.in
  • Helpline: +91-9880118882 (WhatsApp Only)
  • Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST